Each piece of jewelry is hand-made by Chelsea Fay in her Rochester, NY studio. Please allow 1-6 weeks for your order to be shipped depending on production volume at the time of purchase. An email will be sent to you at the time of shipping.
Need your purchase quickly? Contact us at Chelsea@chelseafay.com to receive a time estimate before you complete your order! We will do our best to accommodate you!
If you are not completely satisfied with your purchase, please first contact us to arrange the return before shipping. Emails can be directed to: Chelsea@Chelseafay.com. After, please return the non-custom order item in original condition within 30 days for an exchange or store credit. Customer is responsible for all shipping costs.
All returned merchandise must be sent back in original condition. Please insure the package for the full amount of the merchandise you are returning to us. We are not responsible for missing packages and has the right to deny credit if the merchandise returned does not meet our return policy requirements.